Good prices and quality are no guarantee for a successful business today – they only get you in the game! Customer Service Mastery is the key element that secures sustainable income and repeat business. Sam Walton, founder of Walmart and Sam’s Club said, “There is only one boss: the customer. And, he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
This workshop delves into the critical components that will provide long-term relationships with the external customers at a level that translates into stability and maximum profitability. We will explore the mindset of the irate customer and factors impacting your responses. You will be able to communicate the vision and expectations of your employers Customer Service objectives. Various teaching devices and methodologies will be implemented to involve all participants.
Upon completion of this workshop you will be able to:
- Identify and practice key habits that will allow for amiable customer relations;
- Identify key indicators that reflect customer loyalty or lack thereof ;
- Create effective teams and walk away with tools to resolve conflicts in the workplace;
- Most importantly you will learn how to anticipate, meet and exceed the expectations of your customers.